Recently, a cooperative charging pile manufacturer reported that the DC fast charging piles it deployed overseas failed to normally initiate charging for local electric buses. As the long-term supporting supplier of SECC (Charging Protocol Converter) for this customer, Givatt's technical team intervened immediately, quickly identified the root cause of the bus malfunctions, and efficiently assisted the customer in resolving the sudden charging pile faults caused by the particularity of the vehicles, winning high recognition from the customer.